RamAirSkySports - Terms & Conditions | RAM Air Sky Sport Pro Shop

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Terms & Conditions

We (the folks at Ram Air Sky Sports) run an online skydivng shop and web site and would love for you to use it, so welcome to the Ramairsport.com website terms and conditions. Please read through them carefully before placing your order/creating an account. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Your Ramairsport.com Account.

If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account. You must immediately notify Ram Air sky Sports of any unauthorized uses of your account or any other breaches of security. Ram Air Sky Sports will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Changes

Ram Air Sky Sports reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Ram Air Sky Sports may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Delivery

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. For accurate delivery times please email or request an estimated time off arrival at the time of ordering. Custom goods and specialist products will take longer.

Please note: we are unable to change a delivery address once the order has been despatched and the weights, dimensions and capacities shown on the Website are approximate only.

Delays

Occasionally, the supply of your product(s) or service(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Payment Options

Currently you can only pay by credit card we accept American Express, Australian Bankcard, Diners Club, Discovery Card, JCB, Mastercard and Visa for the payment of goods, this may change in the future.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit card company. Customers outside the Spain will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us by post or in person in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please also note that all clothes items must be returned with all of the barcode tags intact.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. We cannot refund any money if we do not receive the returned items. Customers are required to return unwanted orders at their own cost.

The refund will be processed once your goods have reached us. Please note that it may take 2-3 working days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All pre made sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

Custom measurements are taken by you with the suport of Ram Air Sky Sport staff and we will only use the measurments that you give us. If you come into the shop the measurements can be taken by us.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible giving details of when the product will be back in stock.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until the order is processed, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

If however you do make a mistake you can contact us as soon as possible and provided the orded has not been charged and shipped already then we can alter your order.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock

  • Our inability to obtain authorisation of payment

  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Privacy Policy Statement

References in this Privacy Policy Statement to "we" and "us" are to Ram Air Sky Sports".
At Ram Air Sky Sports we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?
We ask for your name, telephone number, home address and email address. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for feed back to improve this website and our services to you. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Ram Air Sky Sports. If you do not wish to be contacted for these purposes please send an email to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it writing "unsubscribe" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets
In the unlikely event that Ram Air Sky Sports or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.