General Terms and conditions Last updated on 21.02.2021 CONTENT Section 1: Presentation Ram Air Sky Sport S.L Section 2: Products Section 3: Order Section 4: Delivery Section 5: Returns Section 6: Statutory defect liability law Section 1: Introduction Ram Air Sky Sport S.L Ram Air Sky Sport is a brand of Ram Air Sky Sport S.L. with physical retail store located in calle (street) Aeroclub 39 in 17487 Empuriabrava, Spain, and operates the Internet shop in www.360SkyPro.com owned by Ram Air Sky Sport S.L with European tax number ESB55310379 (hereinafter "Ram Air Sky Sport" or "360 Sky Pro"). Ram Air Sky Sport is dedicated to the manufacturing and sale of sport equipment (hereinafter "products" or "goods") on the Internet and in the physical store. These "terms and conditions" regulate the terms and conditions under which are dealt with sales of products offered by Ram Air Sky Sport on the website www.Ramairskysport.com and www.360SkyPro.com. Every order that is placed placed means the creation of a purchasing contract which accept these "Terms and Conditions" by the customer. According to the terms and conditions "a customer" should be understood any person who has placed and paid for an order at Ram Air Sky Sport or www.Ramairskysport.com or www.360SkyPro.com. Who in accordance with this is not defined as a customer can not use these "Terms and Conditions" and its conditions against Ram Air Sky Sport. It goes without saying that a customer order that has been placed by a third party through a Ram Air Sky Sport customer account does not constitute a contract between the buyer and Ram Air Sky Sport and the term and condition can not be used as an object against Ram Air Sky Sport. The original Terms are written in English and translated into other languages. Only the English version shall prevail in matters between Ram Air Sky Sport and the customer. Ram Air Sky Sport reserves the right to change the terms and conditions at any time and without notice. The update of the Terms and Conditions will be published on the website www.Ramairskysport.com or www.360SkyPro.com in their current form and apply to all orders after the release. You can order the customer service the following ways: - By telephone: 0034 972450777 Monday to Friday from 10h to 13h - By e-mail: email@example.com.
Section 2: Products 2.1. description The products are all items that are up for sale by Ram Air Sky Sport in the Internet catalog www.Ramairskysport.com and www.360SkyPro.com. The products offered by Ram Air Sky Sport are in accordance with the Spanish legislation and the rules applied in Spain. Ram Air Sky Sport describes its customers the general technical characteristics of each product. This information is provided by manufacturers and suppliers of products available and used by Ram Air Sky Sport. Ram Air Sky Sport is committed to presenting a photographic image of the product that is as representative as possible. However, it is possible that physical products are not completely identical to the image in some cases. 2.2. Price of products The reference price and the price reduction: The price of each product is displayed with up to two values. The value "reference price" corresponds to the normal selling price in the competition without any reduction, the value of the "reduced price" or "sale" price is the selling price in which the price reduction was considered. Ram Air Sky Sport reserves the right at any time to change its prices. The final price will be calculated at the time of the final confirmation of the order. Deliveries in the European Union, the Spanish peninsula and the Balearic Islands: The selling price indicated is the total price excluding VAT and based on the currency of the Euro. It does not include shipping and VAT. Shipping costs and VAT appear in the www.Ramairskysport.com and www.360SkyPro.com during the buying process before the finish of the purchase order. Deliveries outside the European Union and to the Canary Islands The selling price is given without shipping and without VAT and the base is in the currency of the Euro. The shipping costs are shown during the purchasing process before the completion of the sales process. The current provisions and general Spanish law on tax on VAT apply to shipments outside Spain. The order may be subject to customs duties and other possible taxes. Ram Air Sky Sport has no obligation to inform customers of duties or other charges. Ram Air Sky Sport is per formed not responsible of these charges and expenses. 2.3. product availability: In case of unavailability of a product, the customer will be informed by e-mail. To this end, the customer has two possible solutions to choose from: - Product delivery at a later date when the product is available again. - Refund of the price within fourteen days after receipt of the e-mail of unavailability. Reimbursement will be made with the same method of payment with which the customer has given his order in order. Section 3: Order 3.1. Create an account The customer must create an account with an identification and a password. These data are personal and may not be published. With this information, the customer can access his personal data and the past of his orders (Historical). 3.2. Order Orders can be made on www.360SkyPro.com. Once the customer has created his account, he can access to web shop www.360SkyPro.com and place orders. The customer can search for the product through the menu or by using the search function. When he has found the product. he will get the detailed description: General characteristics, composition, available sizes, colors and price with and without VAT You can select the desired size and the desired amount in the drop-down menu. To confirm the selection, the customer has to "Add to cart" button. Then the customer can either continue shopping or continue the buying process. In the latter case, the customer has access to the "summary" of his order in which the price (optionally including VAT) of the total order and the delivery can be checked. At this time, the customer chooses the delivery address and the billing address. In order to complete the purchase process, the customer has to finalize the last step and proceed to payment. 3.3. Payment: The payment of the purchases is done by credit card. Accepted cards in www.360SkyPro.com are Visa, MasterCard and Maestro. For general security and the confidentiality of customer data we ensure that card data is not being saved by Ram Air Sky Sport. To ensure the security of payment data of our customers, Ram Air Sky Sport operates with the electronic payment platform STRIPE. The STRIPE platform guarantees absolute confidentiality of the data entered via the Internet. The information of the customer card is not stored and is transmitted via SSL security protocol. To avoid fraudulent purchases, Ram Air Sky Sport reserves the right to request additional information or documents to the credit card holder to guarantee legal shopping. If the cardholder does not provide the additional information requested, Ram Air Sky Sport maintains the right to cancel the order. In order to complete the purchase, the customer must accept with "complete order". The purchase order will be completed when payment is confirmed. Ram Air Sky Sport confirms your payment in real time and informs you that the purchase was successful. The order will be confirmed by e-mail. For non-compliance of customer obligations arising from these Terms and Conditions, in particular problems in respect to the payment of the amount of an order, the order may be canceled and the customer access to www.360SkyPro.comand www.RamAirSkySport.com can be canceled. Ram Air Sky Sport customers should print these Conditions on paper or save and keep a digital version. The stored order data at Ram Air Sky Sport constitutes the proof of the order (content and date). They are stored and preserved files in Ram Air Sky Sport. Ram Air Sky Sport is committed to fulfill orders according to availability of products. All goods delivered remain the property of Ram Air Sky Sport S.L until full payment. 3.4. Change of order: For any change to an order, please contact Ram Air Sky Sport customer service: - By telephone: 0034 972450777 Monday to Friday from 10h to 13h - By e-mail: firstname.lastname@example.org.
Section 4: Delivery 4.1. Overview: Orders that are ordered from www.360SkyPro.com ship to: Spain (except Ceuta and Melilla), England, France, Finland, Ireland, Sweden, Austria, Belgium, Czech Republic, Denmark, Germany, Luxembourg, Holland, Italy, Slovakia, Slovenia, Greece, Portugal (except islands), Kuwait, Qatar, Oman, Bahrain and Dubai. The products are being sent to the during the order process specified address. If the size of the order or the size of the products make it necessary, several packets may be sent. Ram Air Sky Sport sends its customers an e-mail confirming the shipping order and other information, such as shipping tracking number, if provided by the shipping company. Orders are usually shipped within 72 hours. 4.2. Shipping options The Shipping Company provides delivery to the recipient's address without the obligation to bring them up to the door of the residence. Given the value of the goods, the customer must verify the correctness of the delivery in the presence of the shipper which delivers the order. What to do for a correct reception: - After receiving the order at the delivery address, the customer must open the package and check the contents. - If the products were damaged, the customer must refuse the package and describe the total damage of the delivery on the delivery form. - It is recommended to sign the delivery note after the contents of the order has been checked. Rejection of the shipper to check the delivered package: - In case of refusal by the shipper to be able to open the package you should specify this on the delivery note. WARNING: If you agree with the reception of the package without having checked it before the delivery, the delivered items will be considered as intact and not damaged, and you can not exercise any recourse. 4.3. Delay in delivery: In case of delay or non-delivery within a maximum period of 30 days, the customer can terminate the contract by registered mail or by e-mail to email@example.com. The amount will be repaid over a maximum period of fourteen days from the date of termination. 4.4. Risk of delivery The shipment of the order will be shipping by a delivery company that was chosen by the customer to the address specified by the customer. Section 5: Return and guarantee / warranty 5.1. refund policy To make a return, contact Ram Air Sky Sport via e-mail to firstname.lastname@example.org. You must describe the reasons for the return and title the mail with "Return / Changes". The order number and the concerned products must be described. For an accepted and correct return, the customer must return the product or the products back to Ram Air Sky Sport (shipping costs are charged to the client). Ram Air Sky Sport recommends that the customer uses a package tracking service. In the case of loss of the shipment, the customer will be asked to submit the tracking number. It is understood that the products be returned intact, they must be clean and completely (ie in perfect condition for resale, without modification, as recommended by the manufacturer) with the operating instructions, labels and all accessories. In addition, a legible copy of the invoice must be attached. Ram Air Sky Sport is not responsible for the reimbursement of additional shipping costs. Custom products in custom design or/and made to measured items can not be returned nor changed. 5.2. Guarantee / warranty: The customer has the right to the legal guarantee of the manufacturer of the product. The authorized store where the product was purchased has a two-year legal warranty obligation, from the date of purchase of a product, with respect to possible deficiencies. Possible deficiencies include defects in materials and production failures. In case of a warranty claim, the defective item will be repaired, replaced or credited for free. Defects caused by normal product wear and tear, misuse, personal negligence and external influences by humans, animals or force majeure are not contemplated in the warranty claim. This warranty applies at EU-wide level, including Switzerland, and is binding on all consumer goods. The legal warranty does not include defects caused by normal product wear and tear, misuse, personal negligence and external influences by humans, animals or force majeure. Made to measure suits and custom made products: All custom and made to measure products are guaranteed to be free from defects in workmanship and material. We consider a use of up to 250 jumps per year or a maximum of 4 hours of wind tunnel use per year to be "normal use". Heavier than "normal use" use is excluded from the warranty. Subsequent corrections in size or material are not included in the purchase price. We reserve the right to charge the customer for any adjustments and/or material changes requested after the end of production of the custom ordered item. Custom suits and helmets are made to measure and produced in individual design. These items are manufactures especially respecting the taste and choices of the individual customer and can therefore neither be changed nor returned.
Section 6: Statutory defect liability law
In the case of contracts with consumers, the statutory liability for defects applies. Ram Air Sky Sport S.L assumes no responsibility for the options selected by the user, such as selection of the order quantity or the product type. Deviations of the ordered or delivered goods from the order, in particular with regard to material and colour, remain reserved for technical reasons. An additional guarantee exists only if it was expressly issued in the order confirmation regarding the respective product. Claims of the customer for damages are excluded. This excludes claims for damages of the customer arising from injury to life, body, health or the contravention of essential contractual obligations as well as liability for other damages which are based on a deliberate or grossly negligent breach of duty by Ram Air Sky Sport S.L, their legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract. In the event of the contravention of essential contractual obligations, Ram Air Sky Sport S.L shall only be liable for typically foreseeable damage if it was simply caused negligently, unless it concerns claims for damages of the customer arising from injury to life, body or health. The restrictions shall also apply in favour of the legal representatives and vicarious agents of the provider if claims are asserted directly against them. For orders from the customer who is an entrepreneur pursuant to Section 14 of the Civil Code, the warranty shall be limited to twelve (12) months. For contracts with consumers pursuant to Section 13 of the Civil Code, the warranty shall be two (2) years from receipt of the goods. The provisions of the Product Liability Act shall remain unaffected.